PRIVACY POLICY

Last updated: July 2026

Privacy Policy

RAIA is committed to protecting your privacy and handling your personal information with transparency and care.

This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, place an order or subscribe to our newsletter.

Information We Collect

We may collect the following information when you interact with our website:

  • Name

  • Billing and shipping address

  • Email address

  • Telephone number (if provided)

  • Order information

  • Any information you provide when contacting us

Payment information is processed securely by our payment provider. RAIA does not store payment card details.

How We Use Your Information

We use your personal information to:

  • Process and deliver your orders.

  • Communicate with you regarding your purchase.

  • Respond to your enquiries.

  • Send newsletters if you have chosen to subscribe.

  • Improve our website and customer experience.

  • Comply with our legal obligations.

Sharing Your Information

We only share your information with trusted third-party providers when necessary to operate our business.

These may include:

  • Squarespace (website platform)

  • Payment providers

  • Shipping and fulfilment partners

  • Email marketing providers

We never sell or rent your personal information to third parties.

Newsletter

If you subscribe to the RAIA newsletter, we will use your email address to send occasional updates about new collections and brand news.

You may unsubscribe at any time by clicking the unsubscribe link included in every email or by contacting us directly.

Cookies

Our website uses cookies to improve your browsing experience, analyse website traffic and provide essential website functionality.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • Access your personal data.

  • Correct inaccurate information.

  • Request deletion of your personal data.

  • Restrict or object to certain processing activities.

  • Withdraw your consent at any time.

  • Request a copy of the personal information we hold about you.

To exercise any of these rights, please contact us using the details below.

Contact

If you have any questions regarding this Privacy Policy or your personal information, please contact us at: raia@raia-cftp.pt